Yes, across the range — no added fragrance and no essential oils, including in rinse-off products. Some formulas carry a faint natural note from their raw materials; that is the ingredients, not a scent we added.

Yes. No animal-derived inputs, and no animal testing at any stage of development or production.

Always. Every product page lists ingredients in descending order, and states actives percentages and pH where they matter. We do not use proprietary blends to hide a concentration.

Start with a cleanser and a moisturiser and leave actives alone for two weeks. Add one active at a time, at least a week apart. Patch test first: apply a small amount behind the ear or along the jaw for two or three days before using it on your whole face. If a product stings persistently, stop and contact us.

Each pack carries a period-after-opening symbol — most products are marked 12 months. Keep them closed when not in use, away from direct sunlight and heat, and use the spatula or pump rather than your fingers where one is supplied.

Most of the range is fine, but our retinal product is not recommended during pregnancy or breastfeeding, and individual circumstances vary widely. Check the ingredient list with your clinician before starting anything new.

Cleanse, then thinnest to thickest: watery serums and exfoliants first, treatment serums next, moisturiser to seal, and sunscreen as the last step of the morning. Give each layer about a minute before the next.

Do not combine our retinal serum with an exfoliating acid in the same routine, and do not layer two exfoliants. Alternate them on different evenings instead. Sunscreen stays mandatory the morning after any active.

Twice a week is enough for most skin. More frequent use does not speed up results — it usually just costs you a week of irritation. If your skin feels tight or looks flushed, drop back to once a week.

Some dryness around the nose and mouth is common in the first two to three weeks. It should not be painful. Start twice weekly, apply to completely dry skin, buffer with a barrier serum underneath, and increase slowly. Persistent burning means too much, too often.

If you sit near a window or step outside at all, yes. UV exposure through glass and incidental outdoor time accumulates. It is the single most effective step in any routine.

The methods shown at checkout for your region — typically major cards, accelerated wallets and, where enabled, PayPal. See Payment & Security for the detail.

USD, unless the checkout explicitly states otherwise for your region. Any conversion is done by your bank or card issuer.

Before dispatch, yes — email us with your order number and we cancel and refund in full. After dispatch, the order cannot be stopped; refuse delivery or accept it and follow the Return Policy.

Check that your billing address matches your card statement, confirm with your bank that international or online payments are permitted, then retry. If it fails again, contact us and we will check the processor response.

Depending on your destination and order value. Where duties are not collected at checkout, they are assessed on arrival and payable by the recipient. See the Shipping Policy.

Processing takes 1–3 business days, then standard delivery is estimated at 7–15 business days after dispatch. Express, where offered, is estimated at 3–7 business days.

It is emailed at dispatch. If you cannot find it, check your spam folder, then email us with your order number.

International parcels often pause between export and import scans. If there has been no movement for five business days, contact us and we will open a trace with the carrier.

Photograph the outer packaging and the item, then email us with your order number. We replace or refund and cover return postage.

60 days from delivery. Email us first for a return authorisation, then send it back with tracking.

Yes. A product that does not suit your skin is the main reason this window exists. Tell us what happened — it also helps us improve formulas.

We release it within 2 business days of inspecting the return; your bank or card issuer then takes a further 5–10 business days to post it.

We do if the item was faulty, damaged or incorrect. For a change-of-mind return, return postage is yours and original shipping is not refunded.

No. Guest checkout is available, though an account makes tracking orders and re-ordering quicker.

Use the unsubscribe link at the foot of any email, or ask us and we will remove you. Order and shipping messages continue while an order is open, because you need them.

We use it to fulfil orders, answer support and, if you subscribed, send marketing you can opt out of. The full detail is in the Privacy Policy.