zanqivor™ · Support
Talk to a person who has read the label
Whether you are chasing a parcel, checking whether a formula suits your skin, or returning something that did not work out — one inbox handles all of it. We do not route you through a menu.
- Skin care product enquiries
- Orders & delivery
- Returns & refunds
- Ingredient questions
Response times below apply to Monday–Friday, 10:00 – 17:00 (UTC-7).
First, the fastest route
Quote your order number in the subject line. It lets us pull up the shipment before we reply.
Tell us what you currently use and what your skin is doing. We will suggest changes, including cutting things out.
Send photos of the outer box and the item. We will replace or refund without asking you to ship it back first.
Contact details
Monday to Friday, 10:00 – 17:00 (UTC-7)
Beijing Ganyingshun Technology Co., Ltd.
李绪义（Li XuYi）
Room 115-1492, 1st Floor, Building 17, Wulidian Nanli, Lugouqiao, Fengtai District, Beijing, China
Skin care product retail
Outside support hours? Send the email anyway. It keeps its place in the queue and is answered on the next business day, in the order it arrived.
Send us a message
Email is the fastest route and it reaches a person directly — no ticket number, no chatbot in between. Use the button below to open a message in your own mail app, with the subject line already filled in.
Prefer to type it yourself? Send to service@zanqivor.com. Including your order number and, for delivery issues, your tracking number lets us skip the back-and-forth.
What to expect after you write in
- Acknowledgement. Your message lands in a single shared queue. You will not receive an automated ticket number — you get a reply from a person.
- Answer within one business day during Monday–Friday, 10:00 – 17:00 (UTC-7).
- If we need to check something — a carrier scan, a warehouse record — we tell you we are checking, rather than going quiet.
- Resolution. Replacement, refund, tracking update or formulation advice, confirmed by email so you have it in writing.
Before you write in
Three pages answer most questions faster than we can:
- Return Policy — the return window, condition requirements and how refunds are issued.
- Shipping Policy — processing times, delivery estimates, customs and tracking.
- FAQ — formulation, patch testing, layering order and payment questions.
Telephone enquiries
The number 00852-9126250 is staffed during the support hours above. For anything involving an order, a payment or a return, email is better: it gives both of us a written record and lets us attach tracking or refund confirmations. If you do call, have your order number ready.
Correspondence and formal notices
Anything formal — a legal notice, a data request, a complaint that needs a written response — should be addressed to the operating entity below and sent to service@zanqivor.com with "Formal notice" in the subject line.
Beijing Ganyingshun Technology Co., Ltd.
李绪义（Li XuYi）
Room 115-1492, 1st Floor, Building 17, Wulidian Nanli, Lugouqiao, Fengtai District, Beijing, China