Shipping Policy

zanqivor™ · Delivery

Shipping Policy

Where your skin care product goes after you check out, how long it usually takes, what customs may ask for, and what we do when a parcel misbehaves.

Orders processed on business days
Tracking on every shipment
Updated 27 September 2026

The journey of an order

Order receivedYou get an acknowledgement email immediately. Nothing has shipped yet at this stage.
Processing — 1 to 3 business daysWe check stock, pick and pack. Orders placed at a weekend or on a public holiday move to the next business day.
DispatchYour parcel is handed to the carrier and a tracking number is emailed to you. This is the moment your delivery estimate starts.
In transitTracking updates as the parcel is scanned. International parcels can go quiet for several days between customs milestones — that is normal.
DeliveredLeft as the carrier's rules allow, which may include a safe place, a neighbour or a collection point.

Processing and delivery windows

Stage	What to expect
Processing	1–3 business days before dispatch
Standard delivery	Estimated 7–15 business days after dispatch
Express delivery (where offered)	Estimated 3–7 business days after dispatch
Peak periods and promotions	Allow additional days on top of both estimates

These are estimates drawn from typical carrier performance, not guarantees. Customs clearance, weather, carrier backlogs and incorrect addresses can all extend them.

Shipping costs

Standard

Calculated by destination and order weight at checkout. Free on qualifying orders over USD 50 where that promotion is active.

Express

Offered to selected destinations. The price shown at checkout is the price you pay.

Combined orders

Items bought in one transaction ship together where possible. Separate orders cannot be merged after payment.

Customs, duties and import taxes

International parcels may be assessed by customs in the destination country. Where duties, import taxes or handling fees apply:

They are set by the destination authority, not by us, and we cannot predict or influence the amount.
Unless the checkout explicitly states that duties are collected at purchase, they are payable by the recipient before the carrier releases the parcel.
We complete customs declarations accurately and at the order value. We will not under-declare a parcel.
If a parcel is refused because duties were not paid, it is usually returned to us; once received, we refund the product value. Original shipping is not refundable in that case and any return freight charged by the carrier may be deducted.

Address accuracy and failed delivery

Check the delivery address before you pay — it is the single most common cause of a lost parcel. We send to the address exactly as entered and cannot redirect a parcel once it has been dispatched.

If a parcel is returned to us because the address was incomplete, wrong or unclaimed, we will contact you to arrange re-delivery; additional postage may apply.
If a parcel shows as delivered but you cannot find it, check safe places, neighbours, the building reception and any collection point, then contact us — we will open a trace with the carrier.

Delays, loss and damage

Running late

If tracking has not moved for more than five business days, or the estimate has passed, email us and we will chase the carrier and report back.

Confirmed lost

Once the carrier confirms loss, we replace or refund. You are not asked to wait indefinitely.

Arrived damaged

Photograph the outer packaging and the item, then contact us. We replace or refund and cover the return cost.

Wrong item

Tell us what you received versus what you ordered, with a photo if possible. We send the correct item and arrange return of the other.

Restrictions

Some destinations cannot be served, and certain products may be restricted by local import rules for cosmetics. Where an item cannot legally be shipped to your address, we will cancel that item and refund it rather than send it and hope it clears. Availability at checkout is the authoritative check.

Common delivery questions

Can I change my address after ordering?

Possibly, but only before dispatch. Email service@zanqivor.com immediately with your order number and the corrected address. Once a label has been created, the address cannot be changed and the parcel follows the original one.

Why has my tracking not updated?

International scans often pause between export and import milestones, and a parcel can sit in customs for days without a new event. If there has been no movement for five business days, contact us and we will investigate.

Do you ship on weekends?

Processing happens on business days, Monday to Friday during support hours. Carriers may still move parcels at weekends.

Will my items arrive in one box?

Where possible, yes. Occasionally an order ships in more than one parcel so nothing is held up; you receive separate tracking numbers in that case.