zanqivor™ · Returns

Return Policy

If a product is not right for your skin, we would rather have it back than have it sitting unused on your shelf. You have 60 days from delivery to return it — and yes, that includes products you have opened and tried.

• 60-day return window
• Opened and tried products accepted
• Free return if the fault is ours
• Updated 27 September 2026

The window, in one line

What can and cannot come back

Situation	Outcome
Unopened, unused, in original packaging	Return accepted within 60 days
Opened and tried	Accepted within 60 days — a product that does not suit your skin is exactly what this policy is for
Arrived damaged, faulty or leaking	Replacement or full refund, return postage covered by us
Wrong item sent	Correct item sent, return arranged at our cost
Marked final sale or clearance	Not returnable unless faulty
Gift cards	Not returnable and not redeemable for cash
Returned after 60 days without notice	Assessed case by case; a faulty item remains covered

Products should come back with their original vessel and packaging where practical. We do not require the box to be pristine — a jar that has been opened and used is expected.

How to start a return

1. Email us first. Send your order number, the item, and briefly why, to service@zanqivor.com. Do not ship anything back before you hear from us — an unlabelled parcel is almost impossible to match to an order.
2. Get your return instructions. We reply with the return address and, where the return is our mistake, a prepaid label.
3. Pack it properly. Wrap the vessel so it cannot break in transit, include any accessories that came with it, and write your order number on the outside of the parcel.
4. Use a tracked service. Keep the receipt and the tracking number until your refund is confirmed. We cannot refund a parcel we never receive.
5. Confirmation. We inspect on arrival and email you once the refund is released, usually within 2 business days of receipt.

Refunds: how and when

Exchanges

We do not hold stock back for exchanges. The quickest route is to return the item for a refund and place a new order for what you want — it avoids waiting on a second dispatch cycle. If the item you wanted is likely to sell out, tell us in your return email and we will do what we can.

Damaged, faulty or incorrect items

Report it as soon as you notice, with photographs of the outer packaging and the product. We will:

• Send a replacement at our cost, or refund in full if you prefer — your choice.
• Cover return postage, or in many cases ask you simply to dispose of the item rather than ship it back.
• Not ask you to wait for the returned parcel to arrive before the replacement goes out, where the evidence is clear.

Cancelling or changing an order

Before dispatch, contact us and we will cancel and refund in full. After dispatch, the order cannot be cancelled — but you can refuse delivery, or accept it and follow the return steps above once it arrives.

Return postage and customs

Change-of-mind returns are sent at your cost using a tracked service. If you are returning from outside our dispatch country, mark the parcel as returned goods so it is not assessed again for duty; if charges are nonetheless raised and charged to us, they may be deducted from the refund. We will always tell you if that happens.

Your statutory rights

This policy is in addition to, and does not reduce, the cancellation and consumer rights available to you under the law of your country of residence, including the right to a remedy where goods are faulty or not as described.

Return questions

Do I really need to email before sending it back?

Yes. An unannounced parcel arriving without an order reference can sit unmatched for weeks. One email and you get a return address, a reference, and a much faster refund.

Can I return a product that irritated my skin?

Yes, and please tell us what happened. Stop using it, and if the reaction is severe or persistent, seek medical advice. Reports like yours are also how we decide whether a formula needs reformulating.

How long until the money is back on my card?

We release it within 2 business days of inspecting the return. Card issuers then typically take 5–10 business days to post it to your statement.

Can I return a gift someone bought me?

Yes, within the same window. Contact us with the order number if you have it, or the purchaser's name and approximate date, and we will refund to the original payment method or issue store credit — whichever you agree with the buyer.

Where to send it, and who to ask